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Frequently Asked Questions
Everything you need to know about our services, the prices, and the terms of use.
1.1. Why has my credit card been charged?
If you recently ordered a product or signed up to any of our
services on a 3-days trial basis for
€9.95 by registering
to our website and/or marketing offer, please check your bank
statement for more information about this transaction - all
transactions are processed with 3D Secure technology.
2.5. Cancel your membership
You are free to cancel your subscription at any time. There is
no mandatory membership period. If you wish to terminate your
membership all you have to do is click on the my account tab.
Once your subscription has been cancelled, no further charges
will be made to your card. Cancellation does not, however,
affect other services and/or benefits linked to your user
account for the period(s) charged. Please note that for
technical reasons you cannot cancel your subscription to a
service within the first 24 hours after having registered the
account. If you wish to terminate your membership before the
aforementioned lock period, please contact customer service
directly. If you choose to not cancel your membership before the
end of your trial period, then your trial membership will turn
into a basic membership automatically and your card will be
charged at the standard subscription price of:
After you have cancelled your membership, no further charges
will be made to your card. Keep in mind you can always
reactivate your membership or register a new service account at
any time. Terminating your membership does not affect other
enabled services on
your papersender.com user account for the
period that have been charged already.
papersender.com will send you a notification of
cancellation to the E-mail address indicated when you opened the
account. Lost or non-delivered receipts do not annul the
validity of your request for cancellation. This is based solely
upon the information stored in
the papersender.com customer database.
Nevertheless, it is your sole responsibility as a customer to
enter a valid E-mail address. It is also your responsibility as
a customer to check for E-mails that have been redirected to
your spam-folder. Please contact customer service if you need
more information on how to prevent these types of errors in
E-mail delivery.
| Membership price: | Renewal duration: |
|---|---|
| €54.00 | Every 14 days |
| €27.00 | Every 7 days |
| €13.50 | Every 3 days |
3.2. I'd like to apply for a refund. What is your refund policy?
The trial subscription price is non-refundable and we do not
make refunds for incomplete monthly subscriptions. We may,
however, at any time and for any reason decide to grant a
refund, discount or exclusive benefit to a subscriber. The
amount and terms linked to the refund in question, and the
decision to grant such a refund, is at our sole discretion.
Your purchase is covered by a legal withdrawal clause. You may only terminate your initial purchase if your subscription has not been activated. When you accept the purchase and enter your papersender.com account you have automatically activated your membership. To withdraw your order or purchase, you must log off the papersender.com platform immediately after the initial purchase and avoid logging in again. Contact our customer service by e-mail to cancel your order. We will do our best to cancel your subscription and give you a refund.
Your purchase is covered by a legal withdrawal clause. You may only terminate your initial purchase if your subscription has not been activated. When you accept the purchase and enter your papersender.com account you have automatically activated your membership. To withdraw your order or purchase, you must log off the papersender.com platform immediately after the initial purchase and avoid logging in again. Contact our customer service by e-mail to cancel your order. We will do our best to cancel your subscription and give you a refund.
4.6. Why has my credit card been charged immediately after subscribing to the service?
To access the services on our website, you pay
€9.95 for a
3-days trial period. This amount is
non-refundable the moment you start to use our service. You may
request a refund if the service has not been activated.
5.3. I have a trial period subscription but my card was charged twice. Why?
Our service includes a 3-days trial
version of €9.95 with a pre-established trial duration. When the trial period has
ended, your account turns into a standard subscription according
to our terms and conditions, to which you have agreed. This
happens unless you have cancelled your membership before the end
of the trial period. To terminate your account, please contact
our customer service.
6.7. How may I contact you?
Our customer service is
open 24/7 all year round and can be accessed
through e-mail, chat and phone. We suggest that your first point
of contact is via e-mail. In case you are trying to contact us
through the chat service and have connectivity issues, please
send us an e-mail and a customer support representative will
contact you as soon as possible.
7.4. What can I expect after terminating my subscription?
After you have terminated your subscription no further charges
will be made to your card. Any information stored about you is
deactivated according to our service's GDPR policy. If you wish
to get a refund, you must not have activated or used the
service. All personal data can be erased upon request.
8.8. I just registered to your service but have yet to receive any login data. What should I do?
An introductory e-mail with all your login information has been
sent to the e-mail address used when you opened the account. We
recommend you check your spam and trash folder. If you still
have trouble finding it, please contact our customer support.
